Frequently Asked Questions

The virtual assets sector involves inherent risks, including regulatory uncertainties, market volatility, and the potential loss of assets. It is critical that you carefully consider these risks and conduct thorough due diligence before engaging in activities within this ecosystem. Entities offering services in this sector, such as PixelPai, are generally not liable for financial losses or legal risks arising from the use of digital assets within their clients’ ecosystems outside what is required by law. Please see our service agreement terms for further details. 

No, Pixelpai does not offer financial or legal advice, nor do we take financial risk on behalf of our customers. We are an intermediary rather than a participant in financial activities. We are not regulated as a financial services company; we are regulated as a virtual asset service provider in consideration of our business relating to digital assets. 

PixelPai ensures users' funds and assets are segregated by implementing the following safeguards and compliance measures:

1. Segregation of Funds:
   • Client funds are held in segregated accounts at authorized and reputable credit institutions, ensuring clear separation from operational funds. 
   • These funds are exclusively managed for client purposes, with strict prohibitions against being commingled with operational funds. 

2. Digital Asset Segregation:
   • Digital assets are stored in a dedicated vault structure where each client is assigned a unique vault account with sub-vaults to isolate individual holdings. 
   • This system prevents the commingling of customer assets with other assets, ensuring transparency and traceability. 

3. Transparent Record-Keeping:
   • Records are maintained enabling tracking of client assets and promoting accountability. 

4. Custodial and Non-Custodial Services:
   • Clients can choose custodial services or non-custodial services, granting them exclusive control over their private keys and assets.  

5. Compliance and Oversight:
   • PixelPai adheres to stringent regulatory standards (e.g., MiCA) and employs monitoring systems to ensure the protection and segregation of client funds and assets. 

PixelPai safeguards your digital assets through a multi-layered approach, including: 

1. Multi-Party Computation (MPC) and Multi-Signature Technology: Private keys are split into shares, requiring multiple parties to authorize transactions, eliminating single points of failure. Keys are stored securely in hardware security modules (HSMs) or enclaves like Intel SGX. 
2. End-to-End Encryption: All data is encrypted in transit and at rest to prevent unauthorized access. 
3. Continuous Monitoring: Continuous monitoring and anomaly detection quickly identify and address potential threats. 
4. Access Controls: Role-based permissions and multi-factor authentication ensure only authorized personnel access sensitive systems. 

PixelPai is registered as a Virtual Asset Service Provider (VASP). We operate under local, regional, and global regulatory frameworks, including AML (Anti-Money Laundering) regulations, GDPR (General Data Protection Regulation). Our commitment to compliance is a cornerstone of our operations, ensuring that we meet the highest standards of integrity, security, and transparency. 

To ensure regulatory compliance: 

1. Robust Compliance Framework: We have implemented a comprehensive compliance program, covering Know Your Customer (KYC), transaction monitoring, risk assessment, and reporting obligations. These measures are designed to detect and prevent fraudulent activities and ensure the safety of our clients and their assets. 
2. Data Protection and Privacy: PixelPai adheres strictly to GDPR principles, safeguarding all client data through secure storage, encryption, and access controls. Clients retain full control over their data, in line with data privacy regulations. 
3. Operational Resilience: As a CASP, PixelPai aligns with MiCA's requirements for financial and operational resilience, ensuring that our infrastructure is secure, reliable, and prepared to handle disruptions. 
4. Client-Centric Approach: Our compliance measures are designed not only to meet regulatory obligations but also to benefit our clients by providing a secure, transparent, and trusted platform for their crypto-asset transactions. 

PixelPai regularly reviews and updates its policies to stay compliant with evolving regulations and industry standards. Any updates are communicated promptly to clients. 

PixelPai’s compliance hub is to adapt to evolving regulations such as MiCA and other jurisdiction-specific requirements. The platform’s modular compliance tools, like predictive analytics and continuous transaction reporting, keeping studios in line with the latest regulations. Furthermore, PixelPai monitors global regulatory changes and integrates updates into its system to future-proof operations for its clients. This proactive approach empowers gaming studios to concentrate on innovation while staying confident in their compliance.

PixelPai simplifies regulatory compliance for gaming studios by integrating tools such as KYC, transaction monitoring, and fraud detection directly into its platform. This ensures studios can operate efficiently across various jurisdictions without needing to navigate complex local regulatory frameworks independently. For instance, the platform is fully MiCA-compliant, which safeguards studios against evolving EU crypto-asset regulations while reducing risks associated with non-compliance. Additionally, PixelPai’s scalable compliance solutions offer proactive adaptability, meaning studios can grow globally while remaining regulatory-ready​​.

Absolutely. PixelPai’s platform is tailored to support studios across the regulatory spectrum, including those currently operating outside formal compliance frameworks. Our infrastructure guarantees adherence to consumer protection standards and provides optional compliance features, such as KYC and transaction monitoring, that can be activated as needed. This proactive readiness shields studios from unforeseen regulatory changes while maintaining flexibility for their unique operational models. By choosing PixelPai, studios can confidently grow their games, knowing they are prepared for the evolving demands of the Web3 space without incurring unnecessary complexity.

PixelPai prioritizes data security through institutional-grade custody infrastructure and advanced encryption protocols for all financial transactions. The platform guarantees financial transparency by offering segregated accounts, detailed audit trails, and automated compliance reporting. Studios also benefit from fraud detection and continuous transaction monitoring, which safeguard assets while building trust with their stakeholders. These measures reduce risks for both studios and their gaming communities, fostering a secure environment for long-term growth​.

PixelPai is committed to resolving issues fairly and efficiently. Clients can submit disputes or complaints through our complaints section, and we have a clear escalation process in place, including regulatory oversight as applicable. 

If you notice unusual activity, contact PixelPai’s support team immediately. We will investigate and take necessary actions to secure your account and assets. 

Yes, PixelPai offers integration options for businesses, including API access and compatibility with major blockchain networks and enterprise systems. 

PixelPai bridges the gap between Web2 and Web3 by providing hybrid infrastructure that supports both traditional and blockchain-based financial systems. This allows studios to retain familiar tools, such as fiat on/off ramps, while exploring blockchain innovations like tokenized assets and smart contracts. With pre-built compliance mechanisms and developer-friendly SDKs, studios can integrate blockchain functionalities without overhauling their existing workflows. This gives them the opportunity to test the waters of Web3 while maintaining operational ease and user accessibility.

PixelPai enhances gamer trust through robust security measures like wallet screening, transaction monitoring, and fraud detection tools. The platform also supports mandatory KYC processes for major transactions or high-risk users, ensuring compliance with regulatory requirements. This adds an essential layer of accountability and meets consumer protection obligations while maintaining transactional transparency. By fostering a secure and compliant environment, PixelPai not only builds trust among gamers but also strengthens the studio’s reputation in the competitive NFT market.

PixelPai’s analytics tools provide studios with actionable insights into user behavior, transaction patterns, and engagement trends. These insights can help studios optimize game mechanics, identify monetization opportunities, and tailor in-game rewards to user preferences. Additionally, studios can track the success of marketing campaigns, such as airdrops or NFT releases, to refine their community-building strategies. By leveraging these tools, studios can create more engaging, data-driven gaming experiences that resonate with their audience​

PixelPai is the first fully MiCA-compliant platform designed specifically for Web3 gaming studios. With built-in regulatory coverage, including transaction monitoring, wallet screening, and KYC processes, studios can operate confidently without worrying about the complexities of compliance. Our platform’s Finance, Compliance, and Tooling Hubs streamline operations, offering multi-currency wallets, fraud detection, and custom token issuance tools.

PixelPai also delivers next-gen analytics and AI-driven tools to optimize gameplay and boost user engagement. Features like the NFT Analyzer foster trust by identifying wash trading and irregularities, while the scalable Node System supports growth through advanced transaction validation and liquidity management. By integrating these capabilities, PixelPai allows studios to build secure, scalable ecosystems that resonate with players and stakeholders alike.

Building a firm infrastructure independently and from scratch is often time-consuming, financially constraining, and resource-intensive. PixelPai eliminates these challenges by providing a fully integrated, MiCA-compliant platform tailored to the specific needs of your gaming studios. Our infrastructure minimizes operational friction, enabling airtight regulatory compliance, advanced security measures, and cost-effective scalability. By leveraging PixelPai, studios can focus their creative efforts on what they do best: creating exceptional gaming experiences while we handle the complexities of financial operations and blockchain integrations. Our adaptive platform is designed to grow with your studio, making sure it remains equipped to handle both technological and regulatory changes.

Our platform is built around three specialized hubs, each designed to address different aspects of gaming studio operations:

• Finance Hub: Simplifies financial operations with multi-currency wallets, on- and off-ramping solutions, and segregated accounts for clarity. This allows for clear financial management and streamlines monetization for global audiences.
• Compliance Hub: Offers a suite of automated tools to help studios meet regulatory requirements effortlessly. From predictive analytics to transaction monitoring and fraud prevention, this hub provides peace of mind for studios navigating complex regulatory landscapes.
• Tooling Hub: Empowers developers with state-of-the-art SDKs, wallet security features, and custom token issuance capabilities. These tools support studios in bring their games to market faster.

PXPAI is a utility token designed exclusively for the PixelPai platform. It grants access to premium platform features, gamification functionalities, and serves as a medium of exchange within the ecosystem. PXPAI drives engagement and collaboration through the "token effect," aligning the financial interests of users, gaming studios, and the platform to foster loyalty and incentivize active participation. It also facilitates seamless in-game transactions, rewards, and other platform-specific activities. 

PXPAI tokens are used to unlock advanced analytics and compliance tools, access gamification features and in-game rewards, benefit from subscription discounts on platform services, participate in governance for non-financial platform decisions, and facilitate transactions and rewards across the ecosystem.

PXPAI tokens can be purchased during the token offering phases. Payments are accepted in fiat currencies (USD and EUR) and certain cryptocurrencies (ETH, SOL, BTC, and POL). To comply with our Anti-Money Laundering and Counter-Terrorism Financing policies and relevant regulations, all purchasers must complete Know Your Customer (KYC) or Know Your Business (KYB) verification to be eligible for the purchase. 

PXPAI is classified as a utility token under the Markets in Crypto-Assets (MiCA) Regulation. Unlike speculative tokens, PXPAI is specifically designed for functional use within the PixelPai ecosystem, offering compliance, security, and innovative tools for gaming studios. 

Currently, PXPAI tokens are not listed on any exchanges. PixelPai may seek admission to trading on MiCA-compliant platforms in the future but does not guarantee this.

Yes, as with any crypto asset, purchasing PXPAI tokens carries risks. These include potential loss of investment, project failure, and regulatory risks. PXPAI tokens do not provide ownership, dividends, or financial returns.

PXPAI tokens are issued and managed through PixelPai's institutional-grade custody infrastructure. Buyers can choose between custodial wallets provided by PixelPai or compatible non-custodial wallets. PixelPai emphasizes security, including robust KYC and AML processes.

The PXPAI token offering is available only to participants residing in jurisdictions where such offerings comply with applicable laws and regulations. The offering excludes residents of regions subject to EU sanctions or other legal restrictions. Prospective purchasers must ensure compliance with their local laws before participating, as PixelPai cannot provide tokens to individuals or entities in prohibited or restricted jurisdictions.

The PXPAI token provides access to compliance tools, including transaction monitoring, wallet screening, and KYC processes. Additionally, token holders can participate in platform governance, voting on non-financial decisions to shape ecosystem development.

The PXPAI token supply is set to decrease through a phased burn schedule over five years, reducing the total supply from 1 billion to 500 million tokens. This mechanism aligns with ecosystem growth and helps manage inflation.

No, PXPAI is not an e-money token. Under MiCA Regulation, e-money tokens are designed as a means of payment pegged to a single fiat currency. PXPAI is strictly a utility token for the PixelPai platform and cannot be redeemed for fiat currency. Its primary purpose is to provide access to platform-specific features and services rather than functioning as a general-purpose payment instrument.

No, PXPAI is not classified as an Asset-Referenced Token (ART). Under MiCA Regulation, ARTs are pegged to a basket of assets like fiat currencies, commodities, or crypto-assets to maintain a stable value. PXPAI’s value is tied solely to its utility and demand within the PixelPai platform. It is not collateralized by or pegged to external assets and is designed purely for operational and transactional purposes within the ecosystem.

No, PXPAI is not classified as a security under EU financial regulations. Unlike securities, which typically grant ownership rights, profit-sharing, or dividends, PXPAI is designed strictly for operational utility within the PixelPai platform. It grants access to advanced tools, gamification features, and compliance services, supporting ecosystem functionality rather than offering financial returns. PXPAI’s purpose is to facilitate effortless transactions and boost user engagement within the platform, not to serve as an investment vehicle.

PXPAI aligns with ESG goals by utilizing energy-efficient blockchains with consensus mechanisms like Proof-of-Stake, which consume significantly less energy than Proof-of-Work systems. Additionally, PixelPai actively monitors environmental regulations and explores sustainable blockchain solutions to further reduce its ecological footprint, shaping its operations to align with ongoing ESG developments.

PixelPai has implemented a comprehensive Conflict of Interest Policy to ensure transparency and fairness in all token-related activities. This includes separating key functions, such as token issuance, marketing, and compliance, across distinct teams to minimize bias. Any potential conflicts, such as personal or financial interests of team members, are disclosed and addressed promptly. Additionally, decision-making on token pricing, distribution, and usage is guided by the company’s operational roadmap and governance framework to prioritize the interests of token holders and maintain the integrity of the platform.

The PixelPai Node System enables the ecosystem's operation and scalability through three tiers of Node Operators: Silver, Gold, and Platinum. Each tier provides increasing levels of functionality, from basic transaction validation to advanced analytics and governance participation. PXPAI tokens are integral to the Node System, as they must be staked to participate. Rewards for Node Operators are directly linked to their operational contributions, encouraging active engagement and meaningful support for the platform's growth.