Complaints

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Complaints and Feedback

At PixelPai ApS, we value your feedback and complaints as opportunities to improve our services and better meet your expectations. We believe that addressing concerns effectively enhances our relationship with users and helps us refine our operations. Whether you have a suggestion, a compliment, or a complaint, your input is essential for us to continue evolving and offering the best experience possible.

 

 

How to Submit a Complaint

You can share your complaint with us through any of the following channels:

  • Email: feedback@pixelpai.com
  • Online form: [Include link to form, if available]
  • Phone: [Include phone number, if applicable]

To help us address your concerns effectively, please provide as much detail as possible, including relevant dates, transaction references, and a clear description of the issue. This will allow us to better understand and investigate your complaint thoroughly.

 

 

Our Complaint Handling Process

  1. Acknowledgment: We will confirm receipt of your complaint within three working days.
  2. Investigation: Our team will thoroughly investigate your complaint to ensure a fair resolution. We’ll keep you informed about the progress, so you’re never left in the dark.
  3. Resolution: We strive to resolve complaints promptly, typically within 10-15 business days. If the issue is complex and requires more time, we’ll communicate the expected timeline and next steps.

 

 

Escalation Process

If you’re not satisfied with the initial resolution, you can request an escalation. This involves a review by a senior team member or our Head of Compliance. If your complaint remains unresolved, you may have the option to refer the matter to the appropriate financial supervisory authority or regulatory body. We’ll provide guidance and information to help you explore these options.

 

 

Record-Keeping

We maintain detailed records of all complaints, including investigations and outcomes. These records help us improve our services and ensure we handle complaints effectively. They are also available to regulatory authorities upon request, ensuring transparency and accountability.

 

 

Contact Us

For more information about our complaints policy or for any other inquiries, please reach out to us at feedback@pixelpai.com. We are committed to addressing your concerns in a professional and timely manner.

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