Frequently Asked Questions

The virtual assets sector involves inherent risks, including regulatory uncertainties, market volatility, and the potential loss of assets. It is critical that you carefully consider these risks and conduct thorough due diligence before engaging in activities within this ecosystem. Entities offering services in this sector, such as PixelPai, are generally not liable for financial losses or legal risks arising from the use of digital assets within their clients’ ecosystems outside what is required by law. Please see our service agreement terms for further details. 

No, Pixelpai does not offer financial or legal advice, nor do we take financial risk on behalf of our customers. We are an intermediary rather than a participant in financial activities. We are not regulated as a financial services company; we are regulated as a virtual asset service provider in consideration of our business relating to digital assets. 

PixelPai ensures users' funds and assets are segregated by implementing the following safeguards and compliance measures:

1. Segregation of Funds:
   • Client funds are held in segregated accounts at authorized and reputable credit institutions, ensuring clear separation from operational funds. 
   • These funds are exclusively managed for client purposes, with strict prohibitions against being commingled with operational funds. 

2. Digital Asset Segregation:
   • Digital assets are stored in a dedicated vault structure where each client is assigned a unique vault account with sub-vaults to isolate individual holdings. 
   • This system prevents the commingling of customer assets with other assets, ensuring transparency and traceability. 

3. Transparent Record-Keeping:
   • Records are maintained enabling tracking of client assets and promoting accountability. 

4. Custodial and Non-Custodial Services:
   • Clients can choose custodial services or non-custodial services, granting them exclusive control over their private keys and assets.  

5. Compliance and Oversight:
   • PixelPai adheres to stringent regulatory standards (e.g., MiCA) and employs monitoring systems to ensure the protection and segregation of client funds and assets. 

PixelPai safeguards your digital assets through a multi-layered approach, including: 

1. Multi-Party Computation (MPC) and Multi-Signature Technology: Private keys are split into shares, requiring multiple parties to authorize transactions, eliminating single points of failure. Keys are stored securely in hardware security modules (HSMs) or enclaves like Intel SGX. 
2. End-to-End Encryption: All data is encrypted in transit and at rest to prevent unauthorized access. 
3. Continuous Monitoring: Continuous monitoring and anomaly detection quickly identify and address potential threats. 
4. Access Controls: Role-based permissions and multi-factor authentication ensure only authorized personnel access sensitive systems. 

PixelPai is registered as a Virtual Asset Service Provider (VASP). We operate under local, regional, and global regulatory frameworks, including AML (Anti-Money Laundering) regulations, GDPR (General Data Protection Regulation). Our commitment to compliance is a cornerstone of our operations, ensuring that we meet the highest standards of integrity, security, and transparency. 

To ensure regulatory compliance: 

1. Robust Compliance Framework: We have implemented a comprehensive compliance program, covering Know Your Customer (KYC), transaction monitoring, risk assessment, and reporting obligations. These measures are designed to detect and prevent fraudulent activities and ensure the safety of our clients and their assets. 
2. Data Protection and Privacy: PixelPai adheres strictly to GDPR principles, safeguarding all client data through secure storage, encryption, and access controls. Clients retain full control over their data, in line with data privacy regulations. 
3. Operational Resilience: As a CASP, PixelPai aligns with MiCA's requirements for financial and operational resilience, ensuring that our infrastructure is secure, reliable, and prepared to handle disruptions. 
4. Client-Centric Approach: Our compliance measures are designed not only to meet regulatory obligations but also to benefit our clients by providing a secure, transparent, and trusted platform for their crypto-asset transactions. 

PixelPai regularly reviews and updates its policies to stay compliant with evolving regulations and industry standards. Any updates are communicated promptly to clients. 

PixelPai is committed to resolving issues fairly and efficiently. Clients can submit disputes or complaints through our complaints section, and we have a clear escalation process in place, including regulatory oversight as applicable. 

If you notice unusual activity, contact PixelPai’s support team immediately. We will investigate and take necessary actions to secure your account and assets. 

Yes, PixelPai offers integration options for businesses, including API access and compatibility with major blockchain networks and enterprise systems.