Privacy

Policy

Introduction

PixelPai ApS (“PixelPai”, “we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with us, whether by visiting our website, using our services, or through any other interaction.

We are dedicated to safeguarding and respecting the personal information of everyone we interact with. Your privacy matters to us, and we understand how important it is to you.

This policy applies to all personal information collected through our services and websites, including information from visitors, customers, suppliers, and prospective business partners who interact with us. It governs the data practices for all users of our services, whether they are using free or paid versions, ensuring the protection of personal information across all interactions and service levels.

By using our services, you agree to the terms described in this policy.

 

Definitions

For clarity, we use the following terms in this Privacy Policy:

  • Personal Data: Information that relates to an identified or identifiable individual, such as a name, identification number, location data, or online identifiers.
  • Processing: Any operation performed on personal data, such as collection, storage, modification, retrieval, or erasure.
  • Data Controller: The entity responsible for determining the purposes and means of processing personal data.
  • Data Processor: Any third party that processes personal data on behalf of the Data Controller.

 

Scope and Categories of Data Subjects

This Privacy Policy applies to:

  • Website Users: Individuals who visit our website and interact with its content.
  • Customers and Service Users: Individuals who create accounts, purchase services, or interact with us through our products.
  • Suppliers: Business partners and suppliers who provide services to us.
  • Job Applicants: Individuals who apply for jobs with PixelPai.

 

What Information Do We Collect?

The type of data we collect depends on how you interact with us. We collect:

  1. Website Users: Data related to browsing behavior, including IP address, device type, and cookies.
  2. Service Users: Contact details, account information, profile data, payment information, and usage data, including online behavior.
  3. Suppliers: Contact information and payment details to manage business relationships.
  4. Job Applicants: Information provided for job applications, including resumes and contact details.

 

We also collect technical data from analytics providers and social networks when users interact with these services through our platforms.

 

How Do We Collect Your Data?

We collect personal data through various methods:

  • Direct Interactions: When you fill out forms, create an account, or provide services to us.
  • Automated Technologies: When you browse our websites or interact with our services, we may automatically collect data using cookies, pixels, and server logs.
  • Third Parties: We may receive data from analytics providers, payment processors, or social media platforms.

 

How Do We Use Your Data?

PixelPai uses your data to:

  • Provide and improve our services, including account management and customer support.
  • Process transactions and verify payments.
  • Monitor and improve our websites and services through analytics.
  • Ensure compliance with legal obligations, such as reporting to regulatory authorities.
  • Customize and enhance your experience through personalized content.

 

Legal Basis for Processing

We process personal data based on the following legal grounds:

  • Consent: When you provide explicit consent, for instance, to receive marketing communications or use cookies.
  • Contractual Necessity: When processing is necessary for the performance of a contract, such as managing your account or processing payments.
  • Legal Obligation: When required by law, such as complying with anti-money laundering and/or anti-terrorist financing regulations.
  • Legitimate Interest: When necessary for business reasons, such as fraud prevention or improving cybersecurity, provided this interest is not overridden by your rights.

 

Sharing Your Data

We share your data with third parties only where necessary:

  • Business Partners and Service Providers: To process data on our behalf, such as analytics providers, payment processors, and cloud storage services.
  • Legal and Regulatory Authorities: Where required by law or in response to legal processes.
  • Auditors and Professional Advisors: To comply with legal obligations or for the purposes of audits.

 

Data Transfers

As PixelPai operates globally, your personal data may be transferred to countries outside the European Economic Area (EEA). We ensure that any such transfers are made in compliance with GDPR, using Standard Contractual Clauses (SCCs) or other approved safeguards to protect your data.

 

Data Anonymization

We may anonymize your personal data, so it can no longer be associated with you, for purposes such as research or statistical analysis. In these cases, we may use anonymized information indefinitely without further notice to you.

 

Data Security

At PixelPai, we take the security of your personal data very seriously. We employ a range of measures to protect your information, including:

  • Technical Measures: Advanced encryption protocols, firewalls, intrusion detection systems (IDS), multi-factor authentication (MFA), and secure backups to prevent unauthorized access and data breaches.
  • Organizational Measures: Robust access controls based on the principle of least privilege, regular security awareness training for employees, and detailed policies to enforce strict adherence to data protection standards.
  • Physical Security: Secure data centers with restricted access, surveillance, and environmental controls to protect physical servers where data is stored.
  • Monitoring and Auditing: Continuous system monitoring, vulnerability assessments, and regular audits to identify and address potential security risks promptly.
  • Incident Response: A structured incident response plan to quickly detect, mitigate, and respond to any data security incidents.

While we are committed to protecting your data, please note that no method of transmission over the Internet or electronic storage is completely secure. We continuously strive to use the best practices available to minimize risks.

 

Special Categories of Personal Data

PixelPai does not collect or process any sensitive categories of personal data, such as data related to health, religious or political beliefs, ethnic background, sexual orientation, or any other special categories as defined under GDPR.

 

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. For example:

  • Customer Data: Retained for a minimum of 5 years after the customer relationship ends to comply with anti-money laundering regulations.
  • Supplier Data: Retained for as long as necessary to manage the business relationship.
  • Tax and Financial Data: Retained for six fiscal years plus the current year, in compliance with legal requirements.

 

In some circumstances, we may anonymize your data for statistical purposes, in which case we may retain it indefinitely.

 

What Are Your Rights

Under GDPR, you have the following rights:

  • Right to Access: You can request access to your personal data.
  • Right to Rectification: You can request that inaccurate or incomplete data be corrected.
  • Right to Erasure: You can request that we delete your data, provided there is no overriding legal obligation to retain it.
  • Right to Restrict Processing: You can request that we limit the processing of your data.
  • Right to Data Portability: You can request a copy of your data in a machine-readable format.
  • Right to Object: You can object to the processing of your data for direct marketing purposes.

To exercise your rights, contact our Data Protection Department at data@pixelpai.com. We will respond to your request within one month, in accordance with legal requirements.

 

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and gather valuable analytics data. Our third-party service providers, such as Piwik Pro, assist in this process. You can control and manage your cookie preferences at any time through your browser settings. Please note that declining cookies may limit your ability to fully use certain features of our website. For more details on how we use cookies, see our Cookie Policy.

 

Marketing Opt-Out

You have the right to opt out of receiving marketing communications from us at any time. To unsubscribe, you can click the “unsubscribe” link in any marketing email. Once you opt out, we will stop sending you marketing materials but may retain your information to ensure compliance with your opt-out request.

 

Children’s Privacy

Our Service is not intended for individuals under the age of 18 (“Children”), and we do not knowingly collect personal information from them. If we become aware that we have inadvertently collected data from a child, we will promptly delete such information.

 

Links to Other Sites

Our Service may include links to third-party websites that are not operated or controlled by us. If you click on one of these links, you will be redirected to the respective third-party site.

 

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email.

 

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: data@pixelpai.com

Address: Applebys Plads 7.2, 1411 Copenhagen, Denmark

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